|

8 Easy Solutions to Fix Netflix Not Working on Samsung Smart TV

ByJim Miller

So, you're excited to watch your eagerly awaited web series on Netflix, but suddenly, the Netflix app on your Samsung Smart TV stops working. Frustrating, right? Don't worry, we've got you covered. Here are eight easy solutions to fix Netflix when it's not working on your Samsung TV.

1. Basic Troubleshooting

Let's start with some basic troubleshooting steps before diving into more advanced solutions.

  • Restart Samsung Smart TV: Press and hold the Power button on your TV until it turns off and on again. Alternatively, you can unplug the TV's power supply for about 30-60 seconds and then plug it back in.
  • Check Your Internet Connection: Use Samsung's Internet browser to visit speedtest.net and check your internet speed. Netflix requires a minimum speed of 3 Mbps for 720p (HD), 5 Mbps for 1080p (Full HD), and 15 Mbps for 4K content. For better quality, check if Netflix 4k content is accessible to you.
  • Check Netflix Server Status: Visit the Netflix Help Center or DownDetector to check if there are any server issues.

Moreover, you can also try troubleshooting your device, for which you need to know how to easily sign out of your Samsung account TV.

2. Sign Out of Netflix

One Reddit user successfully fixed the issue by logging out of their Netflix account and logging back in. You can try this solution too.

  1. Open the Netflix app and click on the menu button.
  2. Go to the bottom of the menu and select the “Get Help” option.
  3. On the next screen, select the “Sign out” option.
  4. Confirm your decision by selecting the “Yes” button.
  5. Sign in again.

3. Clear the Netflix Cache or Reinstall the Application

If signing out of the Netflix account didn't work, try clearing the app cache and data or reinstalling the Netflix app.

To clear the cache:

  1. Go to “All Settings.”
  2. Navigate to “Support > Device Care.”
  3. Select the “Manage Storage” option.
  4. Find the Netflix app and select “View Details.”
  5. Hit the “Clear Cache” and “Clear Data” buttons.

If you can't clear the cache, reinstall the Netflix app:

  1. Go to “Apps” from your home screen.
  2. Go to “Settings.”
  3. Select the Netflix app and choose the “Reinstall” option.

4. Check Your Netflix Subscription Status

Make sure your Netflix subscription is active and not experiencing any issues. Netflix has been cracking down on users who share accounts outside their households.

5. Turn Off VPN

If you're using a VPN on your Samsung TV, it may be causing issues with Netflix. Disable the VPN and try again.

6. Update Your TV

Update your Samsung TV's software to the latest version. This can potentially fix any software glitches that may be affecting Netflix.

7. Reset Samsung Smart Hub

Resetting the Smart Hub can help resolve ongoing issues with Netflix.

  1. Go to “All Settings.”
  2. Navigate to “Support > Device Care.”
  3. Select the “Self Diagnosis” option.
  4. Choose the “Reset Smart Hub” option.
  5. Enter your TV PIN and select “Done.”

8. Reset Your Samsung TV

If all else fails, you can reset your Samsung Smart TV to its factory settings. This will erase all data, including downloaded apps and account information.

  1. Go to TV Settings.
  2. Navigate to the “General & Privacy > Reset” option.
  3. Enter your TV PIN.
  4. Confirm the reset.

Alternative Ways to Run Netflix on Samsung TV

If none of the above solutions work, you can try these alternatives:

  1. Open Netflix on the Samsung Internet Browser: Launch the Internet browser on your TV, visit the Netflix site, sign in, and start streaming.
  2. Cast to Stream on TV: Play a video on the Netflix app on your phone and tap the Cast button to stream it on your Samsung TV.
  3. Use a Streaming Device: Consider using devices like Fire TV Stick, Roku, Apple TV, or Google Chromecast to access Netflix on your Samsung TV.

We hope these solutions help you fix the Netflix not working issue on your Samsung Smart TV. If you encounter any other issues, refer to our troubleshooting guide for assistance. Moreover, if you hate to see the Samsung video preview that autoplays everytime you turn on your TV to binge, you can check this post on how to stop Samsung TV from auto-playing video preview. Happy streaming!