Ticket Tool is a popular Discord bot that provides a convenient way for users to raise tickets and ask questions on a server. By centralizing all queries in one channel and keeping them hidden from other members, Ticket Tool helps maintain organization and efficiency. If you want to set up the Ticket Tool Discord bot on your server, follow these simple steps.
Setting up the Ticket Tool Discord Bot
- Start by visiting the Ticket Tool website and clicking on the Login option at the top right corner. Log in using your Discord account credentials.
- Once logged in, return to the Ticket Tool homepage and click on the Invite Ticket Tool button to invite the bot to your server.
- On the next page, select the server you want to invite and click Continue. Please note that you need to have administrator or required permissions to invite bots to a server.
- Grant Ticket Tool all the necessary permissions and click Authorize. You may also need to complete a human verification step. Once done, the Ticket Tool bot will be successfully added to your server.
- Before opening the dashboard, you need to set up a support channel where users can raise tickets, as well as a support role that can access and answer the tickets. To create a support channel, open Discord, go to your server, click on the Server name at the top left, and select Create Channel from the dropdown.
- In the pop-up window, name your support text channel and click on the Create Channel button.
- To create a support role, click on the Server name at the top left, select Server Settings from the dropdown, then choose Roles from the sidebar. Click on the Create Role button.
- Give your support role a name, drag it to the top of the list, and click Save changes.
- Go back to the Ticket Tool homepage and click on the Manage Servers option.
- Locate the server you just invited and click Manage to open the Dashboard.
- In the Dashboard, click on the Panel Configs option in the sidebar, then click on the Create Panel button.
- Name the panel as desired, select the support role under the Support Team Roles option, and choose the support channel under the Panel Channel option. Finally, click Create Panel.
Congratulations! You have successfully set up a ticket system on your Discord server with a support channel and a support team.
Using the Ticket Tool to Create Tickets on Discord
Now that you’ve set up the Ticket Tool bot, here’s how users can raise tickets, and the support team can answer them:
- Users can find the Support channel on your server and click on the Create ticket button to create a ticket.
- Once the ticket is created, the bot will reply with a ticket number that only the user and the support team can access in the ticket channel.
- On the Ticket Channel, users can enter their queries as messages.
- The support team will be notified of the new ticket channel and can enter to solve the user’s issue.
- Once the problem is resolved, the user or support person can click on the Close button below the first message and confirm the closure.
- After closing the ticket, the user or support person can download the Transcript, reopen the ticket, or Delete it permanently.
Important Details about the Ticket Tool Discord Bot
Here are a few things to note about the Ticket Tool Discord bot:
- You can open the Ticket Tool and add dashboard roles to allow others on your server to access the bot’s dashboard.
- If you don’t want certain users to create tickets, you have the option to blacklist specific roles.
- Ticket Tool allows you to create multiple support teams for specialized problems or categories, enabling users to receive help from a team specializing in their specific area.
- Ticket Tool offers a premium subscription for $6/month or $66/year. With the premium subscription, you can customize welcome and goodbye messages, automate ticket closure or deletion, and enable ticket claiming functionality for your support team.
Setting up the Ticket Tool Discord bot on your server can greatly enhance communication and organization. Give it a try and enjoy a more streamlined support system for your Discord community.