11 Fixes to Solve Netflix Not Working on Roku

ByJim Miller

Are you tired of facing issues while streaming Netflix on Roku? Netflix is the top streaming app with a wide range of movies and TV shows from big production houses and originals. However, many users encounter difficulties accessing the app on Roku. If you're one of them, don't worry! Here are 11 fixes to solve Netflix not working on Roku.

1. Check Network Connection

Before exploring other options, make sure to check the network connection on your Roku. Follow these steps:

  1. Go to Roku Home and open Settings.

Roku Home

  1. Select Network and open About.

Roku Network

  1. Check the Wi-Fi signal strength and speeds.

Wi-Fi Signal

2. Check Netflix Plan

If your Netflix plan has expired, you may face issues while playing titles on Roku. To resolve this, follow these steps:

  1. Visit Netflix on the web and sign in with your account details.

  2. Select your profile picture in the top-right corner and open Account.

Netflix Account

  1. Check your plan under the Membership & Billing menu. Select Manage payment info.

Membership & Billing

  1. Edit the payment method from the following menu.

Edit Payment

3. Check Simultaneous Connections on Netflix

Netflix's highest plan allows streaming content on up to four devices simultaneously. If you share your Netflix account details with friends and family, you may exceed the device limit. Follow these steps to review active devices connected to your Netflix account:

  1. Go to your Netflix account online (follow the steps mentioned earlier).

  2. Select Manage access and devices.

Manage Devices

  1. Sign out of unknown devices.

Sign Out Devices

4. Disable Any Virtual VPN

Netflix doesn't natively support VPN apps on Roku. If you use workarounds to use a VPN on Roku, Netflix may not work as expected. Disable the virtual VPN and try again.

5. Restart Roku

Rebooting Roku can quickly troubleshoot common Netflix glitches. Follow these steps:

  1. Go to Roku Settings and scroll to System.

  2. Select Power and hit Restart.

Restart Roku

6. Check Netflix Servers

If the Netflix servers are down, you won't be able to access the service on Roku and other devices. Visit Downdetector and search for Netflix to confirm the problem. Wait for Netflix to fix server-side issues.

7. Update Netflix on Roku

An outdated Netflix build can cause uncommon glitches on Roku. Update Netflix to the latest version using these steps:

  1. Find Netflix on Roku and press the star button on your remote.

  2. Select Check for updates from the channel information and install the latest build.

8. Get an Ethernet Adapter

For smooth streaming of 4K resolution Netflix titles, you need a high-speed internet network on Roku. If your Roku device has Wi-Fi problems, get an Ethernet adapter to unlock full internet speeds.

9. Reinstall Netflix

If Netflix is still not working on Roku, you can reinstall the app. Follow these steps:

  1. Go to Roku Home and open Streaming Channels.

  2. Select Netflix and click Remove channels.

  3. Go back and open the Netflix menu again.

Install Netflix, sign in with your account details, and enjoy your favorite titles.

10. Update RokuOS

An outdated RokuOS build can cause issues with installed apps like Netflix on your Roku device. Update RokuOS to the latest version using these steps:

  1. Go to System in Roku Settings (mentioned earlier).

  2. Select Software Update and install the latest RokuOS build.

11. Reset Roku

If all else fails, you can reset your Roku device and start afresh. Follow these steps:

  1. Open the System menu in Roku Settings.

  2. Open Advanced System Settings.

  3. Select Factory reset and follow the on-screen instructions to complete the process.

Binge-Watch Netflix Shows on Roku

While you can always switch to your phone, tablet, or laptop to watch your favorite Netflix shows or movies, it's best to get your ideal Netflix setup back on Roku. Follow the above tricks to troubleshoot any issues and enjoy uninterrupted streaming on your Roku device.