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11 Fixes to Get Your Apple Music Working Smoothly on iPhone or Android

ByJim Miller

Have you ever experienced the frustration of coming home, looking forward to relaxing and listening to your favorite artists on Apple Music, only to find that it refuses to play any songs? Or Apple Music keeps pausing? We've all been there. But worry not! We've compiled a list of solutions that will help you when Apple Music is not working on your iPhone or Android phone.

1. Basic Troubleshoot

Let's start with some basic solutions before we explore the technical steps:

  • Check Internet Connections: Ensure that you have an active internet connection on your cellular or Wi-Fi network for Apple Music to work smoothly. You can also try toggling the Airplane mode off/on to re-establish the connection.
  • Check the Apple Music Servers: If the internet connection is not the issue, check the status of Apple Music servers by visiting the official Apple System Status page or Downdetector.
  • Restart Your Device: Sometimes, a bug or temporary glitch in the operating system can cause Apple Music to behave strangely. Try restarting your iPhone or Android to see if this fixes the issue.
  • Check Your Apple Music Subscription: Make sure that your Apple Music subscription is active and hasn't expired. To check the status of your subscription, go to your profile settings on iPhone or navigate to Account > Manage Subscription on Android.

2. Remove All Languages

If the basic solutions didn't work, try this fix. Offloading all languages from your iPhone and keeping only your primary language has helped many users resolve playback issues on Apple Music.

  1. Go to Settings > General > Language & Region.
  2. Tap on Edit.
  3. Remove all languages except the primary one by tapping the red icon with a minus sign, then tap Delete.
  4. After the process is complete, tap Done and restart your iPhone to apply the settings.

3. Force Quit Apple Music App (Android)

If Apple Music freezes on your Android device, simply closing the app may not be enough, as some parts of the application can still run in the background. Force quitting the Apple Music app can help resolve any issues and restore its proper functionality.

  1. Go to Android Settings > Apps > Apple Music.
  2. Tap on Force stop and select OK when prompted.

4. Unroll From the iOS Beta Update

If you're using the beta version of iOS, consider reverting to the stable version to resolve any bugs that may be causing Apple Music to stop working or crash repeatedly.

To roll back to the stable version:

  1. Go to Settings > General > Software Update.
  2. Select the Beta Updates option and then turn it off.

5. Sign Out of Apple Music

An issue with your Apple ID might be causing Apple Music to not play songs. Try signing out of your Apple ID on your iPhone or Android phone to refresh the app's settings and connection to the Apple Music servers.

For iPhone Users:

  1. Go to Settings > Your Profile > Media & Purchases.
  2. Select the Sign Out option and confirm your decision.

For Android Users:

  1. Launch the Apple Music app and go to Account.
  2. Tap on the Sign Out option and confirm your decision.

6. Update Your Apple Music App

Have you tried updating your Apple Music app? Sometimes, compatibility issues arise due to new iOS updates, which can cause Apple Music to malfunction. Make sure you have the latest version of the app installed.

7. Clear Apple Music Cache (Android)

On Android, an outdated or corrupted cache can cause Apple Music to function abnormally. Clearing the app's cache files can help restore normal operation.

  1. Go to Android Settings > Apps > Apple Music.
  2. Tap on Storage and clear both the Cache and Data.
  3. Confirm your decision by tapping Delete.

8. Reinstall Apple Music

If you're unable to clear the app's cache on your iPhone, simply reinstalling the Apple Music app will flush out any corrupted data and settings, restoring its functionality.

For iPhone Users:

  1. Touch and hold the Apple Music app until a pop-up menu appears.
  2. Tap on the Remove App option and then hit Delete App.
  3. After that, go to the App Store, search for Apple Music, and download it again.

For Android Users:

  1. Tap and hold the Apple Music app to bring up a menu.
  2. Tap on the Uninstall icon and select OK.
  3. Go to the Play Store, search for Apple Music, and install it.

9. Modify Dolby Atmos Settings

If you're experiencing random song playback issues or songs refusing to play, try adjusting the Dolby Atmos settings on your iPhone.

  1. Open the iPhone Settings app and go to Music > Dolby Atmos.
  2. Choose the Automatic setting or turn it off if you're not interested in the Dolby Atmos feature.

Note: Dolby Atmos settings are not available on the Android version of Apple Music.

10. Ensure No Bluetooth Headphones Are Connected

Double-check that no Bluetooth headphones or AirPods are connected when playing a song from Apple Music. Sometimes, the music might be playing through your headphones, leading to the misunderstanding that Apple Music is not working.

11. Reset iPhone

If none of the above solutions work for you, consider resetting your iPhone as a last resort. Contact Apple support or switch to another music streaming service, such as Spotify.

Revive Your Apple Music

We hope these fixes help you resolve the issue of Apple Music not playing songs on your iPhone or Android phone. Remember to download your favorite songs for offline playback in case of an internet connectivity issue. Enjoy your music!

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