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11 Effective Solutions for Samsung Galaxy Phones Unable to Make or Receive Calls

ByJim Miller

If you're frustrated because your Samsung phone is not allowing you to make or receive calls, don't worry. There are several reasons why this might happen, such as being in a bad network area, selecting the wrong cellular network or mode, or using an outdated version of Samsung One UI. Fortunately, there are various ways to fix this issue. Let's explore 11 effective solutions to help you make or receive calls on your Samsung Galaxy phone.

Restart Your Phone

The first and simplest solution is to restart your phone. Sometimes, a quick restart can solve the problem without changing any other settings.

Check Network

Ensure that you have a network connection. Look for the network icon in the status bar. The number of bars reflects the quality of the network. The more bars you see, the better the network quality.

Check Mobile Plan

Check if your mobile plan is valid and all dues have been paid. Some mobile networks restrict outgoing and incoming calls if the plan has expired or the bills haven't been paid.

Turn off Airplane Mode

Make sure Airplane mode is turned off. For this, you can try some effective solutions to fix your Samsung Galaxy phone stuck in the airplane mode. This mode disables all network-related services, including the cellular network. Go to Settings > Connections and disable the toggle next to Flight mode.

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Clear the Cache and Data of the Phone App

Clearing the cache and data of the Samsung Phone app can often fix the issue. To do this, follow these steps:

  1. Open Settings on your Samsung Galaxy phone.
  2. Go to Apps.
  3. Scroll down and tap on Phone.
  4. Go to Storage and tap on Clear cache and Clear data. Restart your phone. Note that clearing the cache or data of the phone app will not delete any data or files from your phone.

Select Network Operator

Ensure that your SIM is set to the correct network operator. Your Samsung phone should automatically select the network, but it's good to check manually. Open Settings > Connections > Mobile networks > Network operators and select your operator. Restart your phone.

Change Network Mode

Make sure your phone is using the compatible network mode. Some network operators no longer support 3G, so if your phone is set to 3G, you won't be able to make or receive calls. To change the network mode, go to Settings > Connections > Mobile networks > Network mode and choose the correct mode.

Turn off Wi-Fi Calling

Disable Wi-Fi calling if it's enabled on your Samsung phone. Wi-Fi calling can sometimes interfere with regular calling. Go to Settings > Connections and disable the toggle next to Wi-Fi calling.

Update Software

Ensure that your OneUI software is up to date. Outdated software can cause issues with making or receiving calls. Go to Settings > Software update > Download and install to check for available updates.

Re-Insert SIM

If none of the above fixes work, try removing and re-inserting the SIM card. This simple solution can often resolve network-related problems.

Reset Network Settings

If you're still unable to make or receive calls, you can reset the network settings. This will restore all network settings to their default values. Your saved Wi-Fi networks and paired Bluetooth devices will be deleted, but your data and files will remain unaffected. Go to Settings > General Management > Reset > Reset network settings.

Remember to try resetting all settings if resetting the network settings doesn't solve the issue.

Tring Tring

Once you can make and receive calls on your Samsung Galaxy phone, you might want to explore additional features. Learn how to change the call background on Samsung phones and discover interesting ways to answer calls on Samsung Galaxy phones. You can even learn how to answer your Samsung phone using different methods!

With these 11 effective solutions, you should be able to resolve the issue of not being able to make or receive calls on your Samsung Galaxy phone. Also, if your phone's screen doesn't turn off automatically when you hold it up to your ear during a call, you need to learn about the 7 easy ways to fix proximity sensor issues on your Samsung Galaxy phone.