Like all modern smartphones, your Samsung Galaxy phone comes equipped with a proximity sensor that automatically turns off the screen when you hold it up to your ear during a call. This feature is essential as it prevents accidental hang-ups and helps conserve battery life. However, it can be frustrating when the proximity sensor stops working on your Samsung Galaxy phone. If you’re experiencing this issue, don’t worry. Here are seven simple fixes that can help you get your proximity sensor back in working order.
1. Turn Off the Speaker During Calls
If you’re only experiencing problems with the proximity sensor when your phone is on speakerphone, there may be nothing wrong. The proximity sensor on your Samsung Galaxy phone doesn’t work when you put it on speakerphone. Simply switch to headset mode to restore the sensor’s functionality.
2. Clean the Proximity Sensor and Check for Damage
Over time, the proximity sensor on your phone can accumulate dirt and grime, causing it to malfunction. To fix this, clean the proximity sensor on your phone with a soft, dry cloth. The sensor is usually located at the top of the screen, near the ear speaker. Once you’ve cleaned the sensor, test it again.
3. Remove the Screen Protector
If cleaning the proximity sensor doesn’t work, your screen protector may be blocking the sensor. Carefully remove the screen protector from your Samsung phone and see if that resolves the problem. Sometimes, a thick or incorrectly installed screen protector can interfere with the sensor’s functioning.
4. Enable Accidental Touch Protection
Accidental touches on the screen during calls can also make it seem like the proximity sensor isn’t working. Fortunately, One UI includes a helpful feature called Accidental touch protection, which prevents your phone from registering unintended touches. To enable this feature:
- Open the Settings app on your phone.
- Scroll down and tap on Display.
- Enable the toggle next to Accidental touch protection.
5. Clear the Phone App Cache
If the cache data collected by the Phone app becomes corrupted, you may experience issues during calls. To fix this, try clearing the cache data associated with the Phone app:
- Long press on the Phone app icon and tap the “i” icon from the resulting menu.
- Go to Storage and tap the Clear cache option in the bottom right corner.
6. Install One UI Updates
Sometimes, proximity sensor issues can be caused by bugs within the One UI software. In such cases, installing pending software updates can often resolve the problem. To check for updates on your Samsung phone:
- Go to the Settings app.
- Tap on Software update.
- Tap on Download and install to apply any pending updates.
7. Diagnose the Proximity Sensor Using the Samsung Members App
The Samsung Members app allows you to perform diagnostic tests on your Samsung phone, including testing the proximity sensor. Here’s how to do it:
- Open the Samsung Members app on your phone. If you don’t have it, download it from the Galaxy Store or Play Store.
- Navigate to the Support tab and tap on Phone diagnostics.
- Tap on Proximity recognition and follow the prompts to test the sensor.
If the app detects any problems, the issue may be hardware-related. In that case, it’s best to have your phone checked at the nearest service center or contact Samsung support.
No More Unintentional Touches
The proximity sensor is a crucial component of your Samsung Galaxy phone that you don’t pay much attention to until it stops working. However, with these simple fixes, you can get your proximity sensor back to working perfectly. Try these solutions one by one, and you’ll be able to prevent accidental hang-ups and enjoy a hassle-free calling experience once again.