Top 8 Ways to Resolve Snapchat Video Call Issues on Android and iPhone

ByJim Miller

Snapchat has evolved from a simple photo-sharing platform to a feature-rich application that includes video calls and other exciting features like Snap Map. However, you may encounter issues with these features, such as video calls not working. If you're facing this problem, don't worry. We've got you covered with some troubleshooting tips to fix the Snapchat video call issues on both Android and iPhone devices.

1. Allow App Permissions

Snapchat requires certain app permissions to function properly, including access to the camera, microphone, and mobile data. If you have denied any of these permissions to Snapchat, it may result in the video call not working. Here's how you can fix it:

Android

  1. Long press on the Snapchat app icon and tap on the info icon.
  2. Go to Permissions and allow all the necessary app permissions.

iPhone

  1. Open the Settings app and navigate to Snapchat.
  2. Enable all the permissions one by one.

2. Disable Data Saver in Snapchat

Some users have complained about Snapchat not working on data. There could be several reasons for that. If you have enabled Snapchat's data saver feature to conserve data usage, it may also prevent the app from notifying you of new calls or alerts. To disable data saver in Snapchat, follow these steps:

  1. Open Snapchat and tap on the profile icon in the top left corner.
  2. Tap on the gear icon in the top right corner to access the settings menu.
  3. Scroll down and tap on Data Saver.
  4. Uncheck the Data Saver option.

3. Disable Content & Privacy Restrictions (iPhone)

If you have enabled Content & Privacy Restrictions on your iPhone, it could be the reason why Snapchat video calls are not working. Here's how to disable it:

  1. Open the Settings app on your iPhone and go to Screen Time.
  2. Navigate to Content & Privacy Restrictions and turn it off.

4. Your Friend Has Removed/Blocked You

If the video call issue is limited to just one person, it's possible that person has removed or blocked you on Snapchat. To resolve this, ask your friend to unblock you and add you again on Snapchat.

5. Remove Unauthorized Apps and Plugins

Snapchat prohibits the use of unauthorized apps and plugins. If you have installed any such apps or plugins like Snapchat++, SnapTools, or Emulator, uninstall them to use Snapchat without any issues.

6. Clear Lens Data

Snapchat offers various filters and lenses to enhance your video calls. However, if the lens data becomes unavailable, you may experience a black screen during video calls. To fix this, try clearing the lens data:

  1. Open Snapchat and go to Settings.
  2. Tap on Lenses and select Clear All Lens Data.

7. Clear Cache Data

Snapchat collects temporary data, including snaps, stickers, and memories, which is referred to as cache data. Clearing Snapchat's app cache may resolve video call issues:

  1. Open Snapchat and go to the Settings menu.
  2. Under Account Actions, tap on Clear Cache and continue when prompted.

8. Update Snapchat

If you started experiencing video call issues after a recent Snapchat app update, installing any pending updates from the Play Store or App Store may fix the problem.

Make the Right Call

Snapchat app issues, including video call problems, are not uncommon. Troubleshooting these issues shouldn't be too difficult if you follow these tips. Remember to check app permissions, disable data saver, remove unauthorized apps, and keep your Snapchat app updated. By following these steps, you'll be able to enjoy seamless video calls on Snapchat.