Top 10 Fixes for Amazon Prime Video Not Working in Google Chrome

Amazon Prime Video has become a go-to streaming service for many, with its impressive lineup of TV shows and movies. While it has native apps for smartphones and smart TVs, many laptop and desktop users prefer accessing it through the Google Chrome browser. But what do you do when Amazon Prime Video isn't working on Chrome? Don't worry, we've got you covered. Here are the top 10 ways to fix the problem and get back to your favorite shows and movies.

Before you Begin

Before we dive into the troubleshooting steps, there are a few things you should keep in mind. Firstly, remember that you can only stream Amazon Prime Video on two devices simultaneously. If you have too many devices trying to play the same content, it may not work on your Chrome browser. Additionally, make sure to update your browser and operating system to the latest versions available.

1. Check the Internet Connection

A stable internet connection is crucial for a seamless Prime Video streaming experience. Before you start playing your preferred content, ensure that you have fast internet speeds. On Windows, you can check your internet connection status and confirm that you're connected to a 5GHz Wi-Fi frequency through the Windows Settings menu. On Mac, simply connect to a high-speed Wi-Fi network.

check internet connection on windows

2. Check Amazon Prime Membership

Most users access Prime Video through their Amazon Prime subscription. If your Prime membership has expired due to outdated payment information, you'll need to update it. Visit your Amazon account on the web, go to “Accounts & Lists,” and select “Your Prime membership.” Check when your membership is ending and update it if necessary.

open amazon prime membership

3. Authenticate Your Account Again

If you recently changed your Amazon account password, you need to update it in Prime Video as well. Sign out of your current account, click your account picture in the top right corner, and select “Sign out.” Then, sign in again with your updated account details.

4. Check Prime Video Status

Sometimes, Prime Video experiences server-side issues, especially during the release of highly anticipated TV shows or movies. You can check the status of Prime Video on websites like Downdetector. If others are facing the same issue, you'll see high outage spikes. In such cases, you'll have to wait for Amazon to fix the issue.

5. Enable Hardware Acceleration

Enabling hardware acceleration in Chrome can help resolve processing problems when playing Amazon Prime Videos. Launch Google Chrome, go to Settings (accessible through the kebab menu in the top right corner), select System from the sidebar, and enable the “Use hardware acceleration when available” toggle.

6. Turn off Other Services in the Background

If you have other services running in the background, such as downloads or games, they may be using up your internet bandwidth and causing issues with streaming Prime Video. Stop these services and try streaming again.

7. Disable VPN

Using a VPN connection can sometimes interfere with Prime Video, as Amazon geo-restricts regional content. If you're browsing with a VPN, disconnect it and try streaming again.

8. Clear Google Chrome Cache

Clearing the cache in Google Chrome can resolve issues with streaming services like Prime Video. Launch Google Chrome, click the kebab menu, go to “More Tools,” and select “Clear Browsing Data.” Move to the Advanced tab and select “Clear data” at the bottom.

9. Use Prime Video Native App

If you're on Windows 11, you can use the native Prime Video app for a better streaming experience. You can download it from the Microsoft Store and enjoy your favorite shows and movies without any issues.

10. Use Microsoft Edge

If all else fails, consider using Microsoft Edge as an alternative to Google Chrome. It offers 4K streaming on Windows, supports Chromium extensions, and is available across multiple platforms. Brave is another solid Chrome alternative with enhanced security features.

Fix Amazon Prime Video Glitches

Don't let Amazon Prime Video not working in Google Chrome ruin your streaming experience. Instead of giving up on Chrome, try these 10 fixes and get back to enjoying your favorite TV shows and movies on Prime Video.