How to Troubleshoot In-App Purchases on Android

Users often encounter issues when making in-app purchases on their Android devices. These issues can include payment options not loading, payment being declined, or items not being delivered after payment. If you are facing any of these problems, don’t worry. In this article, we will guide you through the steps to fix in-app purchases that are not working on Android.

Troubleshooting In-App Purchases

First, let’s determine where the problem lies. Most in-app purchases are made using the payment method listed by the Play Store. However, the Play Store itself can also be responsible for the issue. To identify the problem, try making an in-app purchase on another app. If it works, then the problem is with the specific app. If it doesn’t work for any other app, then the problem is most likely with the Play Store. If you can access the payment method but are unable to complete the payment, the problem could be with the Play Store or your bank. Once you know the cause of the problem, troubleshooting will be easier and faster.

Solutions to Fix In-App Purchases

1. Force Stop and Restart

If the problem is with the app, a simple restart might fix it. Close the app and remove it from the Recent Apps list. Then, check if the problem is resolved. If not, try force-stopping the app before opening it again. To do this, go to Settings > Apps, select the app you want to troubleshoot, tap on Force stop, and confirm by tapping OK. This will force the app to stop, and you can check if the problem persists.

2. Clear the Cache

If force stopping doesn’t work, try clearing the app’s cache memory. You can also do the same for the Play Store app itself. To clear the cache, go to Settings > Apps, select the app you are having issues with or the Play Store, tap on Storage and Cache, and then tap on Clear Cache. This will remove the app’s locally stored data and may fix the problem.

3. Check for Network Connectivity

Ensure that you have an active internet connection when making in-app purchases. Slow network speeds can cause payment pages to load slowly. If you are not connected to any network, you will see a message stating “No Internet Connection.” If the problem persists, check if your network connection is stable and fast.

4. Check Date and Time Settings

Inaccurate date and time settings can prevent you from accessing the internet or completing payments. To correct this, go to Settings > Date and Time and enable Automatic Date and Time and Automatic Time Zone if they are turned off. Wait a few minutes and check if you can now make in-app purchases. The settings may be located in a different location or have a different name, but you can easily find them by searching for “date and time” in your Settings app.

5. Check for Updates

If there are bugs causing payment issues on the Play Store, there might already be an update available to fix them. Check for app updates on the Play Store and consider updating your Android phone as well. To update an app, open the Play Store, search for the app, and check if there are any updates available. Similarly, to update the Play Store, open the app, tap on your profile picture, select Settings, and tap on About. Look for the Update Play Store option and tap on it if available. To update the Android OS, go to System Settings > About Phone and select Check for Updates. Note that the process may differ slightly depending on your Android device.

6. Payment Method Unavailable

If you cannot select a specific payment method, there could be several reasons behind it. Some payment methods do not support automatic monthly payments for subscriptions. Google will inform you if a payment method is unavailable for subscriptions. In such cases, you need to use a different payment method to complete the purchase. Additionally, the payment method may require verification, or the card may have expired. You can update the details or apply for a new card on the Google Pay website.

7. Insufficient Funds

Ensure that you have enough funds in your account to complete the purchase. Lack of funds can prevent successful payment.

8. Unable to Get OTP

If you are facing issues receiving OTP (One-Time Password) to complete the payment, check if the problem is with your text messages. Sometimes, the server may not send the OTP, but the issue could also be on your side.

9. Check if Payment Is Already Completed

There is a possibility that your payment was successfully processed without displaying a success message. To check this, open the Play Store, go to your profile picture, select Payments and subscriptions, and then Budget and history. Here, you will find a list of all successful payments.

10. Contact the App Developer

If you still cannot access the feature or product after a successful purchase, you should contact the app developer. You can find the developer’s contact information on the app page in the Play Store. Most apps also have a feedback page where you can report any bugs or issues.

11. Apply for a Refund

If you are unsatisfied with your purchase or have experienced poor customer service, you may request a refund. You can initiate a refund request directly from the Play Store app page. Keep in mind that the refund process may be different for in-app purchases and can take several business days for a decision to be made.


By following these troubleshooting steps, you should be able to fix in-app purchases that are not working on your Android device. If you are still unable to resolve the issue, don’t hesitate to contact Play Store customer support for further assistance.

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