How to Easily Request a Refund for Microsoft Store Purchases

Microsoft Store offers a wide range of digital and physical items for purchase. Whether you're buying apps, games, or hardware, it's important to know how to request a refund if needed. In this guide, we'll walk you through the process of requesting a refund, tracking your refund status, and canceling subscriptions on Microsoft Store.

Requesting a Refund for Microsoft Store Apps and Games

To request a refund for apps and games purchased from the Microsoft Store, follow these steps:

  1. Visit the Microsoft Billing and Orders page.
  2. Locate the item you wish to refund and click on “Request a refund.”
  3. Provide a reason for returning the product and click “Next.”
  4. Review the request details and click “Submit.”

Please note that there are certain rules and conditions for requesting a refund, such as not playing or using the item for more than 2 hours and initiating the refund within 14 days of purchase. Refunds may take up to 7 days to process and will be returned to the original payment option.

Requesting a Refund for Microsoft Store Hardware Items

If you have purchased physical products like Xbox controllers or Surface devices from the Microsoft Store and wish to request a refund, follow these steps:

  1. Go to the Microsoft Order and Billing history page.
  2. Find the product you want to refund and click on “Request a return.”
  3. Provide a reason for returning the product and follow the on-screen instructions.
  4. Microsoft will issue you a prepaid shipping label for the return.

Canceling/Refunding Microsoft Store Subscriptions

Canceling or refunding Microsoft Store subscriptions depends on the type of subscription you have:

  • If you are subscribed to Microsoft 365, you can either cancel the subscription yourself or seek assistance from an advocate by visiting the Microsoft 365 cancellation support page.
  • If you are subscribed to Xbox, you can easily cancel the subscription by going to the Microsoft All Subscriptions page, selecting the service or subscription you want to cancel, and following the on-screen instructions.

Please note that depending on the duration of your subscription and your location, you may be entitled to a prorated refund. It's also important to remember that certain subscriptions may have different cancellation policies.

Tracking the Status of Your Microsoft Store Refund

Once you have initiated a refund request, you can easily track its status by following these steps:

  1. Go back to the order history page for hardware or games and apps.
  2. Locate the product you requested a refund for and look for the “Refund Status” or “Return Status” option.
  3. Click on the option to track the status of your refund.

One Store to Rule Them All

While Microsoft Store offers a wide range of products, it may not be the preferred choice for everyone. Many users prefer platforms like Steam for gaming, and certain products may only be available in specific countries. However, Microsoft Store continues to improve, and we can expect more offerings and availability in the future.

By the way, did you know you can also change the download location of Microsoft Store to access content that may not be available in your region? Learn how now.