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8 Solutions to Fix Wi-Fi Calling Issues on Samsung Galaxy Phones

Wi-Fi calling is a convenient feature that allows you to make and receive calls over a Wi-Fi network, providing a reliable alternative in areas with poor cellular coverage. But what do you do when Wi-Fi calling is not working on your Samsung Galaxy phone? Whether you're facing call drops, poor audio quality, or can't enable Wi-Fi calling, we've got you covered. Here are 8 solutions to fix Wi-Fi calling issues on Samsung Galaxy phones.

1. Ensure Wi-Fi Calling Is Enabled

The first thing you need to do is ensure that you haven't accidentally disabled the Wi-Fi calling feature on your Samsung Galaxy phone. To check, open the Phone app, tap the kebab menu (three dots) in the top right corner, and select Settings. From there, enable the toggle next to Wi-Fi Calling.

2. Ensure Your Carrier Offers Wi-Fi Calling

While most carriers support Wi-Fi calling, not all of them do. Hence, it's important to ensure that your cellphone operator supports this feature in your region. Additionally, you will also need to confirm that your current mobile plan includes Wi-Fi calling. Consider contacting your carrier for this information.

3. Install the VoWiFi App

Several users have reported resolving the issue of being unable to turn on the Wi-Fi calling feature on their Samsung Galaxy phones by downloading the VoWiFi app from the Play Store. You may want to give this a try. Download and install the VoWiFi app on your phone. Open the app, tap the Wi-Fi Calling option at the bottom, and enable the feature in the following menu.

4. Turn On Airplane Mode

Is your Samsung Galaxy phone not using Wi-Fi for calls even after you enable the feature? This could happen if the phone is receiving a strong cellular signal. To force your device to make calls using Wi-Fi, you will need to use the Airplane mode. Swipe down from the top of the screen twice to access the Quick Settings panel. Tap the airplane icon to enable Airplane mode. Then, enable the Wi-Fi tile and connect your phone to a network. Try using Wi-Fi calling again and see if that works.

5. Re-Insert the SIM Card

Another reason why Wi-Fi calling may not work on your Samsung Galaxy phone is if the SIM card isn't installed properly. To fix this, eject the SIM card from your phone and clean it with a soft, dry cloth. Place your SIM card correctly in the tray and insert it back in. Then, restart your phone and check if the issue is still there.

6. Check the Wi-Fi Signal Strength

A weak or unstable Wi-Fi signal strength could affect your Samsung Galaxy phone's ability to make calls over Wi-Fi. To avoid this, you need to ensure that your phone is receiving a decent Wi-Fi signal. You can check the Wi-Fi signal strength your phone is getting by examining the Wi-Fi icon on the status bar. If you only see a single bar, try moving your phone close to the router and check if that works.

7. Use a Different Wi-Fi Network

There's a chance that your current Wi-Fi network doesn't support Voice over Wi-Fi (VoWiFi). This may happen if you're using a Wi-Fi network at a store or school. To check for this possibility, connect your phone to a different network and see if Wi-Fi calling works.

8. Reset Network Settings

Misconfigured network settings on your Samsung Galaxy phone can also cause Wi-Fi calling to stop working. So, if nothing else works, you can consider resetting the mobile network settings on your phone. Open the Settings app on your phone, tap on General management, and then select Reset mobile network settings. Tap on Reset settings to confirm.

Experience Wi-Fi Calling Brilliance

Wi-Fi calling can be a lifesaver when you need to make an important phone call and your phone can't get a good cellular signal. Hopefully, going through the above tips has helped fix the underlying issue, and you are now able to make and receive calls over Wi-Fi as before.