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10 Best Solutions for Samsung Link to Windows Not Working

The Link to Windows service on Samsung Galaxy phones is an incredible feature that allows users to view notifications, respond to messages, mirror phones, and do much more. However, it can sometimes lose connection or not work at all, leaving users frustrated. If you're experiencing issues with the Link to Windows service on your Samsung Galaxy phone, don't worry. We've got you covered with the best fixes for this problem.

Fix Link to Windows Not Working

1. Restart Devices

Sometimes a simple restart can do wonders. Try restarting both your Samsung Galaxy phone and the associated Windows PC. This fix often resolves the Link to Windows not working issue.

2. Enable Link to Windows

Make sure that the Link to Windows service is enabled on your Samsung Galaxy phone. Go to Settings > Advanced features and ensure that the toggle next to Link to Windows is turned on.

3. Check Wi-Fi

To ensure optimal performance, both your Samsung Galaxy phone and Windows PC should be connected to the same Wi-Fi network. Check the connected Wi-Fi networks on both devices and verify that they are on the same Wi-Fi band (2.5 GHz or 5 GHz).

Tip: Link to Windows can also work on mobile data if enabled. Open the Link to Windows settings on your Samsung Galaxy phone and enable the toggle next to Use mobile data.

4. Check Microsoft Account

Ensure that both your phone and PC are using the same Microsoft account. If there are multiple accounts or different accounts being used, the Link to Windows service will not function correctly.

Check the Microsoft accounts on your Samsung Galaxy phone by going to Settings > Advanced features > Link to Windows. Review the email under the Microsoft account.

Similarly, on your Windows PC, go to Settings > Accounts > Email & accounts and check the Microsoft account. It should match the one shown on your Samsung Galaxy phone.

Additionally, some users have reported that a non-functional or old Skype account, or an account without an email added under Email & accounts on the PC, can cause issues with the Link to Windows service. Removing such accounts has fixed the problem for many users. Learn how to remove Microsoft accounts from Windows 10.

5. Update App

Make sure to update the Microsoft Your Phone app on both your Samsung Galaxy phone and Windows PC. On your PC, open the Microsoft Store, go to the Library section, and click on Get updates. If the Your Phone app appears, click on the Update button next to it.

On your Samsung Galaxy phone, open the Play Store, search for the Your Phone app, and tap on the Update button if it is available.

6. Disable Battery Saver

Battery-saving modes can sometimes interfere with connectivity services. To ensure that Link to Windows functions properly, make sure that Battery saver is not enabled on either your PC or Samsung Galaxy phone.

On your Windows PC, go to Settings > System > Power & battery and turn off Battery saver. Also, ensure that your laptop has a higher battery percentage than the threshold set for automatic activation.

On your Samsung Galaxy phone, go to Settings > Battery & device care > Battery and turn off Power saving mode.

Additionally, go to Settings > Apps > Link to Windows Service > Battery > Optimize battery usage. Tap on Apps not optimized and select All. Look for Link to Windows and turn off the toggle.

7. Turn off Wireless Isolation

If Link to Windows doesn't work on one Wi-Fi network but works properly on others, check if Wireless Isolation is disabled in your router settings. This setting prevents devices connected to the same network from communicating with each other.

Access the admin panel of your router and navigate to Wireless > Advanced wireless settings. Disable AP Isolation or Wi-Fi Isolation. Note that the location of this setting may vary depending on your router's make and model.

8. Turn off DeX Mode

Samsung recommends using either DeX mode or Link to Windows to connect your mobile and PC, but not both simultaneously. If you're using Link to Windows, turn off DeX mode. Go to Settings > Advanced features and disable the toggle next to Samsung DeX.

9. Re-link Mobile and Computer

If the problem persists, try linking your PC and Samsung Galaxy phone again. To do this, you will first need to unlink them.

On your Galaxy phone, go to Settings > Advanced settings > Link to Windows. Tap on the Settings icon next to your computer under Linked computers. Then, tap on Remove this device on the next screen.

Similarly, follow these steps to unlink your phone from your PC:

  1. Open the Your Phone app on your PC and click on Settings at the bottom.
  2. Go to My Devices and click on the three-dot icon next to your Samsung Galaxy phone. Choose Remove.
  3. Open https://account.microsoft.com/devices/android-ios in a browser and sign in with your Microsoft account. If you still see your Samsung Galaxy phone listed, click on Unlink next to its name.

To link them again, open Link to Windows on your Galaxy phone by going to Settings > Advanced settings > Link to Windows. Tap on Add computer or Get started, depending on the screen that appears, and follow the on-screen instructions.

10. Repair and Reset App

If none of the above solutions work, try resetting the Your Phone app on your PC. Before doing so, try using the Repair feature.

To repair the app, open Settings on your PC and go to Apps > Apps & features. Look for the Your Phone app and tap on Advanced features under it, or click on the three-dot icon followed by Advanced.

On the next screen, click on the Repair button and check if the Link to Windows service works properly. If the issue persists, click on the Reset button.

Experience Link to Windows

These solutions should help resolve the issue of Link to Windows not working on Samsung Galaxy phones. Once the service is functioning properly, make sure to check out our tips to use Link to Windows like a pro. You can also explore the best apps to sync data across platforms.